Your professional image
Congratulations - you have completed Your professional image.
You scored %%SCORE%% out of %%TOTAL%%.
Your performance has been rated as %%RATING%%
Your answers are highlighted below.
Question 1 |
If a client complains to you about another technician, you should:
Get defensive | |
Suggest client and technician talk | |
Tell your opinion | |
Call the boss immediately |
Question 2 |
The clothes you wear for work should be:
Very dressy | |
Spot resistant | |
Trendy | |
Clean and pressed |
Question 3 |
For tips on keeping hands beautiful between manicures, clients will ask the advice of:
The nail technician | |
A coworker | |
A neighbor | |
A doctor |
Question 4 |
High ethical standards towards clients ( giving them only services they need and/or want ) will earn you:
Larger commissions | |
Boss’s approval | |
Good reputation | |
Big tips |
Question 5 |
To get along with coworkers, you should:
Respect their opinions | |
Use deodorant | |
Buy their lunch | |
Point out mistakes |
Question 6 |
You must learn the differences between salon and drugstore products in order to convince clients:
To purchase higher priced products | |
To get the best deal on products | |
That professional products are best for nail health and beauty | |
That drugstore products lack quality |
Question 7 |
To make them feel welcome, new clients should be:
Greeted by name | |
Given salon tour | |
Escorted to station | |
All the above |
Question 8 |
Professional ethics includes keeping your:
Records accurately | |
Tips secret | |
Promises | |
Breaks frequent |
Question 9 |
You should be a model of good grooming because you are a:
Professional worker | |
Member of beauty industry | |
Pleasant person | |
Model |
Question 10 |
Your daily schedule should include clients’ names so that you can
Greet them by name | |
Plan your tips | |
Get larger commissions | |
Arrange for parking |
Question 11 |
When your appointments are running very late, your arriving clients should:
Reschedule | |
Expect shortcuts | |
Be informed | |
Go home |
Question 12 |
Your sense of right and wrong when you interact with clients, employer and coworkers is called:
Honesty | |
Professional ethics | |
Moral values | |
Moodiness |
Question 13 |
If you keep to your appointment schedule, clients will think you are:
Fast | |
Competent | |
Unusual | |
Lazy |
Question 14 |
You have a client who is always willing to try anything you suggest. At her next appointment, you should give her:
Only needed services | |
Every expensive service | |
A discount | |
Free polish |
Question 15 |
Your best source of advertising to get new clients is:
Radio | |
Current satisfied clients | |
Newspapers | |
Coupon mailers |
Question 16 |
If you have problem or question about your jog, you should discuss it with:
Your butcher | |
Best friend | |
Your employer | |
Your mother |
Question 17 |
When you and your coworkers practice professional ethics, your salon will become:
Well-know | |
Successful | |
More profitable | |
Busier |
Question 18 |
The time to set up your station and sanitize your instruments is when clients are:
Getting coffee | |
Not yet present | |
Waiting | |
In the bathrooom |
Question 19 |
Your employer notices a technique you use that was developed and taught to you by a coworker. In this salutation, you should tell your employer:
It’s your technique | |
Coworker developed technique | |
You learned at school | |
Nothing-keep quiet |
Question 20 |
For the best professional appearance, you should be clean and fresh by bathing or showering and using a deodorant:
Daily | |
Once a week | |
Morning and night | |
Twice a month |
Question 21 |
Female nail technicians should wear makeup to work:
For special occasions | |
Once a month | |
Every day | |
Heavily applied |
Question 22 |
When you are around nail chemical, it is dangerous to:
Eat | |
Chew gum | |
Talk loudly | |
Smoke |
Question 23 |
Personal problems should always be:
Shared with coworkers | |
Shared with clients | |
Left at home | |
Told to the boss |
Question 24 |
Some clients love to share with you stories about your coworkers, your employer, or others in your community. When these clients start to gossip, you should:
Join in | |
Close your eyes | |
Leave station | |
Remain businesslike |
Question 25 |
Your state has new regulations for sanitation and safety. You feel many of these are unnecessary as well as inconvenient, so you:
Comply, it’s law | |
Ignore them | |
Follow some | |
Quit manicuring |
Question 26 |
When you communicate with your employer, no matter what the subject, you should always be:
Grateful | |
Honest | |
Assertive | |
Asking for raise |
Question 27 |
Learning about other services offered at the salon, such as hair and skin care, and then telling your clients about them, is called salon:
Performance | |
Show-off | |
Networking | |
Promotion |
Question 28 |
The way you behave toward others when working in a salon is called:
Good will | |
Professional ethics | |
Salon conduct | |
Behavior |
Question 29 |
Your attitude toward clients should always be:
Friendly | |
Crisp & businesslike | |
Arrogant | |
Gossipy |
Question 30 |
Mrs. Smith is always hard to please; today, she’s especially difficult. In dealing with her, you should:
Act professionally | |
Ask her to leave | |
Yell | |
Charge her more |
Once you are finished, click the button below. Any items you have not completed will be marked incorrect.
There are 30 questions to complete.
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