Client Consultation
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Question 1 |
The best time to explain a service is:
As you perform it | |
Don’t need to explain | |
Upon completion | |
Before you start |
Question 2 |
The difference between “doing nails” and being a professional nail technician is a good client:
Attitude | |
Base | |
Consultation | |
Location |
Question 3 |
The client’s name and address are examples of:
Health information | |
Medical information | |
Personal data | |
General information |
Question 4 |
Client service records are usually kept on:
Index cards | |
Pink paper | |
Computer | |
Duplicate forms |
Question 5 |
If the client leaves the salon happy with the service, chances are good the client will:
Tip well | |
Return again | |
Complain | |
Bite her nails |
Question 6 |
If your client is a gardener, the best nail length is:
Medium | |
Long | |
Short | |
Nail tips |
Question 7 |
To determine the client’s needs, you need to ask about all the following EXCEPT:
Job | |
Insurance | |
Hobbies | |
Household chores |
Question 8 |
You can express your appreciation to clients by:
Sending birthday cards | |
Sending newsletters | |
Hosting a thank-you party | |
a, b & c |
Question 9 |
The client health/record and the client service record should be used as:
Consultation tools | |
Retail boosters | |
Public information | |
Computer data base |
Question 10 |
As a professional nail technician, it is your job to make your clients:
Happy | |
Buy retail products | |
Short | |
Get silk wraps |
Question 11 |
If the client has a skin or nail inflammation, you should tactfully suggest the client:
Wash better | |
See a physician | |
Eat less salt | |
Stop biting nails |
Question 12 |
When a client’s regular technicians is not available, the client can best be serviced by referring to the:
Client’s hairstylist | |
Salon next door | |
Owner’s instructions | |
Client’s service record |
Question 13 |
Client heath/record cards provide the technician all the following EXCEPT:
General information | |
Credit history | |
Medical information | |
Lifestyle information |
Question 14 |
Performing a service on an infected nail could cause your client a great amount of:
Happiness | |
Soaking | |
Filing | |
Pain |
Question 15 |
Before performing a nail service, make sure the home maintenance suits the client’s:
Budget | |
Wardrobe | |
Looks | |
Lifestyle |
Question 16 |
For your client’s safety, always try to use products which are:
Hypoallergenic | |
New | |
Weak strength | |
Lifestyle |
Question 17 |
During a consultation, you will need to assess of these aspects EXCEPT:
Client’s health | |
Client’s skin | |
Client’s lifestyle | |
Client’s hairstyle |
Question 18 |
Because customer loyalty is crucial to your success, you must show clients you appreciate their:
Promptness | |
Repeat business | |
Tips | |
Courtesy |
Question 19 |
The conversation you have with a client before staring the service is called the client:
Chat | |
Consultation | |
Service record | |
Conduct |
Question 20 |
Retail product purchased should be part of the client’s:
Consultation card | |
Receipt | |
Charge slip | |
Service record |
Question 21 |
Questions about hobbies are part of the:
General information | |
Client profile | |
Medical information | |
Friendship process |
Question 22 |
To protect hands and nails when doing housework, clients should wear:
Hand lotion | |
Top coat | |
Rubber gloves | |
Clear polish |
Question 23 |
Caring about the health, safety and quality of service your clients receive makes you a:
Slow worker | |
Professional | |
Good insurance risk | |
Supervisor |
Question 24 |
Client health/record cards should be kept in a location that is:
Convenient | |
Locked | |
Fireproof | |
Secret |
Question 25 |
Knowing a client’s general health will indicate the safety of giving a client a:
Manicure | |
Pedicure | |
Hand or foot massage | |
Cuticle remover |
Once you are finished, click the button below. Any items you have not completed will be marked incorrect.
There are 25 questions to complete.
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