Selling Nail Products and Services
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Question 1 |
When a client decides to buy a product or service, you have:
Closed the sale | |
Out-smarted them | |
Pleased the boss | |
Successfully maneuvered them |
Question 2 |
On of the basic steps in selling is to:
Talk fast | |
Know the product | |
Ware hands around | |
Offer smallest size |
Question 3 |
Advance scheduling is a good way to:
Plane days off | |
Build steady clientele | |
Plan budgets | |
Order supplies |
Question 4 |
To encourage retail sales, offer your clients all the following EXCEPT:
Product brochures | |
Product attractively displayed | |
Free samples | |
Coffee and cookies |
Question 5 |
One way to sell products is to tell clients about them:
While you work | |
After they’ve paid | |
When scheduling appointment | |
When they ask |
Question 6 |
If you don’t know the answer to a client’s question:
Pretend that you do | |
Change the subject | |
Refer them to another technician | |
Volunteer to find out |
Question 7 |
You should sell your clients the products they need for:
Home acrylic application | |
Home nail maintenance | |
Home gel application | |
Home fabric wrap application |
Question 8 |
When a client has valid objections to a product or service, you should:
Walk away | |
Suggest another option | |
Get angry | |
Refuse them service |
Question 9 |
Suggesting products or services for clients to buy is called:
Being pushy | |
Retailing | |
Final service | |
Suggestion selling |
Question 10 |
A great way to sell retail products is to group those products in:
Pre-made packages | |
Several price ranges | |
The top shelf of your area | |
a, b & c |
Question 11 |
You will be successful at suggestion selling when you can match products and services with your client’s:
Needs and wants | |
Budget | |
Clothing | |
Hairstyle |
Question 12 |
When a client makes another appointment, give them a “reminder card” by writing the date and time on your:
Scratch pad | |
3” x 5” card | |
Business card | |
Pink reminder papers |
Question 13 |
To generate interest in your services, prominently display your:
Resume | |
Pedicure foot baths | |
Service list | |
Beauty school diploma |
Question 14 |
A client whose hands are frequently in water should not have:
Bright polish | |
Long tips | |
Top coat | |
Fabric wraps |
Question 15 |
The best nail choice for a cosmetics salesperson may be:
Short and polished | |
Medium and buffed | |
Long acrylic | |
Short gel |
Question 16 |
The best nail choice for a pianist may be:
Short and natural-looking | |
Medium and polished | |
Long acrylic | |
Medium gel with artwork |
Question 17 |
A package could contain products needed to:
Maintain a French Manicure | |
Airbrush at home | |
Apply linen wraps | |
Apply nail tape |
Question 18 |
A client’s objection should be answered:
By talking rapidly | |
Rudely | |
Honestly and pleasantly | |
With sarcasm |
Question 19 |
For special occasions, a client may want to match nails with:
Hairstyle | |
Clothing | |
Makeup | |
Pedicure |
Question 20 |
A specific fact about a product or service is called a:
Feature | |
Cost | |
Service point | |
Profit center |
Question 21 |
How a product will fulfill your client’s needs is called a:
Service point | |
Feature | |
Personal chemistry | |
Benefit |
Question 22 |
Successful nail technicians are skilled professionals and:
Very artistic | |
Good at bookkeeping | |
Good salespeople | |
Salon managers |
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