Client Consultation

nail test

6 years ago

Client Consultation

Please wait while the activity loads. If this activity does not load, try refreshing your browser. Also, this page requires javascript. Please visit using a browser with javascript enabled.

If loading fails, click here to try again

Congratulations - you have completed Client Consultation. You scored %%SCORE%% out of %%TOTAL%%. Your performance has been rated as %%RATING%%

Your answers are highlighted below.

Question 1

Caring about the health, safety and quality of service your clients receive makes you a:

A	Slow worker
B	Professional
C	Good insurance risk
D	Supervisor

Question 2

Performing a service on an infected nail could cause your client a great amount of:

A	Happiness
B	Soaking
C	Filing
D	Pain

Question 3

Client service records are usually kept on:

A	Index cards
B	Pink paper
C	Computer
D	Duplicate forms

Question 4

Questions about hobbies are part of the:

A	General information
B	Client profile
C	Medical information
D	Friendship process

Question 5

For your client’s safety, always try to use products which are:

A	Hypoallergenic
B	New
C	Weak strength
D	Lifestyle

Question 6

You can express your appreciation to clients by:

A	Sending birthday cards
B	Sending newsletters
C	Hosting a thank-you party
D	a, b & c

Question 7

During a consultation, you will need to assess of these aspects EXCEPT:

A	Client’s health
B	Client’s skin
C	Client’s lifestyle
D	Client’s hairstyle

Question 8

To determine the client’s needs, you need to ask about all the following EXCEPT:

A	Job
B	Insurance
C	Hobbies
D	Household chores

Question 9

The best time to explain a service is:

A	As you perform it
B	Don’t need to explain
C	Upon completion
D	Before you start

Question 10

When a client’s regular technicians is not available, the client can best be serviced by referring to the:

A	Client’s hairstylist
B	Salon next door
C	Owner’s instructions
D	Client’s service record

Question 11

If the client has a skin or nail inflammation, you should tactfully suggest the client:

A	Wash better
B	See a physician
C	Eat less salt
D	Stop biting nails

Question 12

If your client is a gardener, the best nail length is:

A	Medium
B	Long
C	Short
D	Nail tips

Question 13

Knowing a client’s general health will indicate the safety of giving a client a:

A	Manicure
B	Pedicure
C	Hand or foot massage
D	Cuticle remover

Question 14

As a professional nail technician, it is your job to make your clients:

A	Happy
B	Buy retail products
C	Short
D	Get silk wraps

Question 15

Before performing a nail service, make sure the home maintenance suits the client’s:

A	Budget
B	Wardrobe
C	Looks
D	Lifestyle

Question 16

Client heath/record cards provide the technician all the following EXCEPT:

A	General information
B	Credit history
C	Medical information
D	Lifestyle information

Question 17

The difference between “doing nails” and being a professional nail technician is a good client:

A	Attitude
B	Base
C	Consultation
D	Location

Question 18

To protect hands and nails when doing housework, clients should wear:

A	Hand lotion
B	Top coat
C	Rubber gloves
D	Clear polish

Question 19

Because customer loyalty is crucial to your success, you must show clients you appreciate their:

A	Promptness
B	Repeat business
C	Tips
D	Courtesy

Question 20

If the client leaves the salon happy with the service, chances are good the client will:

A	Tip well
B	Return again
C	Complain
D	Bite her nails

Question 21

The conversation you have with a client before staring the service is called the client:

A	Chat
B	Consultation
C	Service record
D	Conduct

Question 22

The client health/record and the client service record should be used as:

A	Consultation tools
B	Retail boosters
C	Public information
D	Computer data base

Question 23

Client health/record cards should be kept in a location that is:

A	Convenient
B	Locked
C	Fireproof
D	Secret

Question 24

Retail product purchased should be part of the client’s:

A	Consultation card
B	Receipt
C	Charge slip
D	Service record

Question 25

The client’s name and address are examples of:

A	Health information
B	Medical information
C	Personal data
D	General information

Once you are finished, click the button below. Any items you have not completed will be marked incorrect. Get Results

There are 25 questions to complete.

←

List

→

Return

Shaded items are complete.

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
End

Return

You have completed

questions

question

Your score is

Correct

Wrong

Partial-Credit

You have not finished your quiz. If you leave this page, your progress will be lost.

Correct Answer

You Selected

Not Attempted

Final Score on Quiz

Attempted Questions Correct

Attempted Questions Wrong

Questions Not Attempted

Total Questions on Quiz

Question Details

Results

Date

Score

Hint

Time allowed

minutes

seconds

Time used

Answer Choice(s) Selected

Question Text

Need more practice!

Keep trying!

Not bad!

Good work!

Perfect!