Client Consultation

nail test

6 years ago

Client Consultation

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Question 1

You can express your appreciation to clients by:

A	Sending birthday cards
B	Sending newsletters
C	Hosting a thank-you party
D	a, b & c

Question 2

Client service records are usually kept on:

A	Index cards
B	Pink paper
C	Computer
D	Duplicate forms

Question 3

For your client’s safety, always try to use products which are:

A	Hypoallergenic
B	New
C	Weak strength
D	Lifestyle

Question 4

Before performing a nail service, make sure the home maintenance suits the client’s:

A	Budget
B	Wardrobe
C	Looks
D	Lifestyle

Question 5

If the client leaves the salon happy with the service, chances are good the client will:

A	Tip well
B	Return again
C	Complain
D	Bite her nails

Question 6

Knowing a client’s general health will indicate the safety of giving a client a:

A	Manicure
B	Pedicure
C	Hand or foot massage
D	Cuticle remover

Question 7

The client health/record and the client service record should be used as:

A	Consultation tools
B	Retail boosters
C	Public information
D	Computer data base

Question 8

Client health/record cards should be kept in a location that is:

A	Convenient
B	Locked
C	Fireproof
D	Secret

Question 9

Client heath/record cards provide the technician all the following EXCEPT:

A	General information
B	Credit history
C	Medical information
D	Lifestyle information

Question 10

Performing a service on an infected nail could cause your client a great amount of:

A	Happiness
B	Soaking
C	Filing
D	Pain

Question 11

Retail product purchased should be part of the client’s:

A	Consultation card
B	Receipt
C	Charge slip
D	Service record

Question 12

When a client’s regular technicians is not available, the client can best be serviced by referring to the:

A	Client’s hairstylist
B	Salon next door
C	Owner’s instructions
D	Client’s service record

Question 13

Caring about the health, safety and quality of service your clients receive makes you a:

A	Slow worker
B	Professional
C	Good insurance risk
D	Supervisor

Question 14

To determine the client’s needs, you need to ask about all the following EXCEPT:

A	Job
B	Insurance
C	Hobbies
D	Household chores

Question 15

To protect hands and nails when doing housework, clients should wear:

A	Hand lotion
B	Top coat
C	Rubber gloves
D	Clear polish

Question 16

Questions about hobbies are part of the:

A	General information
B	Client profile
C	Medical information
D	Friendship process

Question 17

The best time to explain a service is:

A	As you perform it
B	Don’t need to explain
C	Upon completion
D	Before you start

Question 18

The conversation you have with a client before staring the service is called the client:

A	Chat
B	Consultation
C	Service record
D	Conduct

Question 19

If the client has a skin or nail inflammation, you should tactfully suggest the client:

A	Wash better
B	See a physician
C	Eat less salt
D	Stop biting nails

Question 20

The difference between “doing nails” and being a professional nail technician is a good client:

A	Attitude
B	Base
C	Consultation
D	Location

Question 21

The client’s name and address are examples of:

A	Health information
B	Medical information
C	Personal data
D	General information

Question 22

If your client is a gardener, the best nail length is:

A	Medium
B	Long
C	Short
D	Nail tips

Question 23

As a professional nail technician, it is your job to make your clients:

A	Happy
B	Buy retail products
C	Short
D	Get silk wraps

Question 24

Because customer loyalty is crucial to your success, you must show clients you appreciate their:

A	Promptness
B	Repeat business
C	Tips
D	Courtesy

Question 25

During a consultation, you will need to assess of these aspects EXCEPT:

A	Client’s health
B	Client’s skin
C	Client’s lifestyle
D	Client’s hairstyle

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